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Privacy Policy

Last updated: April 7, 2026

Docuness (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Information We Collect

We collect information necessary to provide and improve our services.

Information you provide

  • Account details (e.g., name, email, company name)
  • Company profile data (e.g., NAICS, capabilities, certifications)
  • Uploaded documents, proposal content, and supporting materials
  • Inputs, responses, and interactions within the platform

Automatically collected information

  • Usage data (e.g., features used, actions taken)
  • Device and browser information
  • Log data (e.g., IP address, timestamps, system activity)

Third-party data

We may incorporate publicly available data, including:

  • Government procurement data

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Docuness platform
  • Match opportunities and generate insights
  • Power AI-assisted features (e.g., summaries, drafts, recommendations)
  • Improve product performance and user experience
  • Communicate with you regarding your account or support requests

We do not sell your personal or business data.

3. AI & Data Usage

Docuness uses AI models to generate content and insights.

We follow these principles:

  • Your data is used only to provide the functionality you request
  • Customer data is logically isolated and not shared across accounts
  • We do not use your data to train public or shared AI models
  • AI outputs are generated per request and are not reused across customers

You acknowledge that:

  • AI-generated content may be incomplete, inaccurate, or misleading
  • Outputs are generated based on available inputs and data sources
  • You are responsible for reviewing and validating all content before use

4. Data Sharing

We do not sell your data.

We may share information with:

  • Service providers (e.g., hosting, authentication, payment processing)
  • Third-party integrations you choose to connect
  • Legal or regulatory authorities when required by law

All service providers are required to:

  • Use data only for authorized purposes
  • Maintain appropriate security and confidentiality safeguards

5. Data Storage & Security

We implement industry-standard safeguards, including:

  • Encryption in transit
  • Access controls and authentication
  • Secure cloud infrastructure

However:

  • No system can be guaranteed to be completely secure
  • You are responsible for evaluating whether Docuness meets your internal security requirements

6. Data Retention

We retain your data:

  • While your account is active
  • As needed to provide services
  • As required to comply with legal obligations

We may retain limited information for:

  • Security, fraud prevention, or compliance purposes

7. Your Rights & Choices

You have the right to:

  • Access and update your account information
  • Request deletion of your data
  • Opt out of non-essential communications

To make a request, contact us at hello@docuness.com.

8. Cookies & Tracking

We may use cookies and similar technologies to:

  • Maintain sessions and authentication
  • Analyze usage and improve performance

You can manage cookies through your browser settings.

9. Data Deletion Requests

If you request deletion, we will:

  • Delete or anonymize your data within a reasonable timeframe
  • Retain only what is required for legal, security, or compliance purposes

10. Third-Party Services

Docuness may integrate with third-party services.

These providers:

  • Operate under their own privacy policies
  • Are responsible for their own data handling practices

We encourage you to review their policies.

11. International Data Transfers

If you access Docuness from outside the United States:

  • Your data may be transferred to and processed in the United States
  • By using the platform, you consent to this transfer

12. Children's Privacy

Docuness is not intended for individuals under 18.

  • We do not knowingly collect data from minors
  • If such data is identified, it will be removed

13. Changes to This Policy

We may update this Privacy Policy from time to time.

  • Material changes will be communicated to users
  • Continued use of the platform constitutes acceptance of updates

14. Contact

For questions or privacy requests:

Email: hello@docuness.com
Company: Docuness